My return shows that it was delivered to its final destination, but I have not received my refund/credit and I am still being charged for the item(s). Once a package has shipped from your retailer, we are unable to change or upgrade the service the service level of a package. I need my package before the date it is expected to deliver, can I expedite my order?Ī. Unfortunately not. If reshipping is required, please contact the retailer’s customer service department to determine what options are available. Once your order has been shipped by the retailer, the shipping address you provided will have to remain. Can I change where my shipment will be delivered?Ī. Unfortunately not. If you have questions about the status of your delivery or return, please contact the retailer or marketplace where you purchased your items. Due to the significant increase in parcel volume related toĬOVID – 19, we are experiencing delays in our parcel network. Does the tracking number show where your phone is? If you just sent it to AT&T for no reason, they probably don't know how to track it.Many retailers and marketplaces use Pitney Bowes for various shipping services. Even when they were, it was always the customer's responsibility to pay off the other provider. The switcher promo ended in March, so AT&T wasn't "buying out" commitments to other carriers in June. Not to worry SPRINT, I'll be back, give me a few months to recover from this blow and it's over for me and AT&T. So my first month with AT&T will cost me a grand total of 1,481 dollars. This is terrible business, I'm so disappointed in AT&T. WHAT? does any of this make sense when i have a recipet showing I sent AT&T the SPRINT phone. AT&T has no idea why they'd ask me for the phone, they have no proof they sent me a return kit, in fact, they have no answers for me at all except that I have to pay for the SPRINT phoneĪT&T has. Guess what? I just received an email from SPRINT threatening to send to collections for the device AT&T had me return to AT&T. I have a reciept dated Jfrom USPS showing I returned my SPRINT iphone to AT&T with the promise I'd be bought out of my SPRINT contract. I also added two new lines on my account for family members. Not to worry SPRINT, I'll be back, give me a few months to recover from this blow and it's over for me and a new AT&T costumer, inlcluding U-Verse, internet and wireless services. I'm a new AT&T costumer, inlcluding U-Verse, internet and wireless services. I need to get more information from AT&T on the status of this return. I'm shocked that AT&T continues to partner with them given the number of customer complaints out there. This is worrying because of the "horror" stories I've been reading about other customer's similar return issues with Newgistics. I contacted the Post Office per AT&T and they tell me that these Smartlabel Returns go through another carrier (Newgistics) and we'd need to contact them. I live in Austin and the phone turns out is going to Ft Worth- not sure why it's been nearly a week and I've not received any type of update or confirmation. Today is 10/1 and Newgistics has no additional tracking information regarding this return. I dropped the phone off at my local USPS Post Office with the Parcel Select Return Service label provided to me by AT&T on 9/25.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |